Terms of Service

Last updated:

1) Overview & Acceptance

These Terms of Service (the “Terms”) are a contract between {Business Name} (“we,” “us,” or “our”) and the person or entity that accesses our website or purchases products (“you”). By accessing the site, creating an account, submitting files, or placing an order, you agree to these Terms and our Privacy Policy.

2) Products, Pricing & Availability

Prices, promotions, and availability may change at any time before checkout.
We may correct typographical errors, inaccuracies, or omissions and cancel affected orders with a refund of amounts paid.
Colors, finishes, and dimensions may vary within typical additive manufacturing tolerances (≈ ±0.3–0.5 mm) and by material batch.

3) Custom Work: License, Proofs, & Tolerances

Ownership. You retain ownership of designs, models, or specifications you submit (“Customer Files”).
License. You grant us a non‑exclusive, worldwide, royalty‑free license to use, reproduce, modify for manufacturability (including orientation, supports, slicing), and produce the Customer Files solely to fulfill your order.
Representations. You represent you have all rights necessary to submit the Customer Files and authorize us to produce resulting products.
Proofs/Revisions. Unless a listing states otherwise, one digital proof is included. Additional revisions or engineering time may be billed.
Tolerances. Dimensional, color, and surface variations inherent to additive manufacturing are not defects.
Refusal. We may refuse designs that are illegal, infringing, unsafe (e.g., weapons parts), or export‑controlled.

4) Payment; Taxes

Payments are processed by third‑party processors (e.g., PayPal). We do not store raw card data.
You are responsible for applicable sales/use taxes unless we collect at checkout.

5) Shipping & Risk of Loss

Our Shipping Policy describes processing times, carriers, and responsibilities. Title and risk of loss pass to you when a carrier accepts the shipment. Inspect packages upon delivery and report transit damage within the window in the Shipping Policy.

6) Returns, Refunds & Exchanges

All sales are final. As explained in our No Returns & No Refunds Policy, custom and made‑to‑order items are not returnable or refundable, and we promise no particular quality or fitness. Please read that policy carefully before ordering.

7) Warranty & Safety

Except as required by law, products are provided “AS IS” without warranties, including merchantability or fitness for a particular purpose. See our Warranty & Safety Notice for critical information (food contact, heat/UV, chemicals, small parts, magnets, automotive/load‑bearing use, environmental exposure).

8) Intellectual Property

All site content is our property or licensed to us. Trademarks mentioned are the property of their respective owners (nominative fair use only).
You retain ownership of Customer Files; you grant us the license described in Section 3 while we fulfill your order.

9) DMCA Notice & Repeat Infringers

If you believe content on our site infringes your copyright, submit a notice via the DMCA portal provided on this site that includes: (1) your physical or electronic signature; (2) identification of the copyrighted work; (3) identification of the material and its location; (4) a good‑faith statement of unauthorized use; and (5) a statement under penalty of perjury that the information is accurate and you are authorized to act. Our designated agent is:

DMCA Agent: giorgio Bachini

Upon valid notice we will remove or disable access and notify the user. Repeat infringers’ accounts may be terminated. To obtain safe‑harbor protection, designate your agent with the U.S. Copyright Office.

10) Acceptable Use

No submissions that infringe IP, violate law or sanctions, or could create unsafe items (including weapons components).
No medical devices or life‑support parts unless we expressly agree in writing.

11) Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the products or these Terms is limited to the amount you paid for the order giving rise to the claim. We are not liable for any indirect, incidental, special, punitive, or consequential damages.

12) Indemnity for Customer Files

You agree to defend, indemnify, and hold us harmless from claims, damages, and expenses (including reasonable attorneys’ fees) arising from or related to your Customer Files, your misuse of the products, or your violation of these Terms or applicable law.

13) Dispute Resolution; Arbitration; Class Action Waiver

PLEASE READ: Disputes must be resolved through binding arbitration on an individual basis. You waive participation in class actions or class‑wide arbitration. You may opt out within 30 days of your first purchase by submitting the “Arbitration Opt‑Out” form available in your account settings.

Governing Law. These Terms are governed by the laws of {Rhode Island}, without regard to conflict‑of‑law rules.
Informal Process. Before filing a claim, the party must submit a Notice of Dispute through the dispute form in the account portal describing the claim and relief sought. We will try to resolve informally within 30 days.
Arbitration. If not resolved, disputes will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Venue will be {Providence County, RI}. The arbitrator may award individual relief only.
Small Claims. Either party may bring an individual action in small‑claims court in {Providence County, RI} instead of arbitration.

14) Export & Sanctions Compliance

You agree to comply with U.S. export control and sanctions laws. You will not provide designs or request products for prohibited end uses or destinations.

15) Changes to These Terms

We may update these Terms by posting a revised version with a new “Last updated” date. Your continued use of the site after the effective date constitutes acceptance of the updated Terms.